In an emergency in Morocco, knowing which number to call — and how the system works — can make a critical difference. This guide gives you every number you need, what to expect when you call, and how to use emergency services effectively as a tourist.
Don’t wait until you need them. Save these numbers in your phone before you land, and screenshot this page for offline access.
Core Emergency Numbers
Which Number Should You Call?
Medical Emergency → Call 15
15 connects you to SAMU (Service d’Aide Médicale Urgente), Morocco’s national ambulance coordination service. Operators are trained to handle calls in French and Arabic. Speak slowly and clearly — give your location, a landmark, and the nature of the emergency.
If you’re not sure of the exact address, say the name of your hotel or a well-known landmark. Moroccan emergency services know major hotels, riads, and tourist sites very well.
Crime, Theft or Assault → Call 19
19 is the national police (Sûreté Nationale), which covers urban areas including Marrakech medina, Gueliz, and Casablanca. For incidents outside cities, call 177 (Gendarmerie Royale) instead.
Tourist Incident → Call 0801 00 47 47
The Brigade Touristique (Tourist Police) is dedicated to helping visitors. They have staff who speak English, French, and Spanish. For scams, harassment, or incidents involving touts, this is often more effective than the general police line.
If you need a police report for your travel insurance (e.g. after theft), go to the nearest police station in person. Ask for a rapport de police. Bring your passport. The process usually takes 30–60 minutes and the document is free.
Road Accident → Call 141
141 is the road assistance number. They coordinate police, ambulance, and mechanical assistance for road accidents. If you’re in a rental car, also call your rental company’s emergency line.
Emergency Numbers by City
+212 524 43 91 91 — 24/7 ER, English/French staff, insurance-friendly
+212 522 25 25 25 — large private clinic in the city centre
+212 528 84 10 77 — main private facility for the Agadir tourist zone
+212 535 65 48 48 — closest private hospital to the medina
Embassy Emergency Lines
If you lose your passport, are arrested, or face a consular emergency, contact your embassy or consulate. Search “[your country] embassy Rabat Morocco emergency” before you travel and save the number. Your travel insurance policy booklet also usually has a 24/7 emergency assistance line.
Your travel insurance policy’s 24/7 emergency line is sometimes more useful than the embassy for medical and legal emergencies — it’s pre-funded to act immediately.
What to Do If You Can’t Speak French or Arabic
- Say “Emergency — English please” slowly and clearly
- Use Google Translate’s real-time voice mode if needed
- Ask someone nearby to translate — Moroccans are extremely helpful in emergencies
- Your hotel reception is always an excellent first call — they deal with tourist emergencies regularly
Save This Before You Go
Save it to your camera roll. Accessible even without signal.
The app stores all emergency numbers, nearby hospitals, and pharmacy locations offline — no signal required.
A handwritten card with 4–5 key numbers is your last-resort backup if your phone is lost or dead.
All emergency numbers, hospital directories, pharmacy locator, and safety tips — available completely offline. Download it before your trip.
