StaySafeMorocco

Your Morocco eSIM

Choose your trip dates:

Morocco eSIM No-cap plan
from —

No data cap · pick 5–31 days

Choose your days →
No CapHigh-speed data
2 HoursLocal calls
All MoroccoNationwide coverage
QR activationDelivered by email
SOS safety appIncluded free
24/7 priority supportChat with us for any questions before your trip
Policy

Refund & Returns Policy

StaySafe Morocco sells digital eSIM data plans, priced by the number of days you select for your trip (currently 5–31 days) with no data cap — there are no fixed data-tier packages. Because an eSIM is delivered electronically and is consumed once it is activated, here is exactly when a refund is and is not possible.

Refundable if unusedFull refund within 30 days if the eSIM is not yet activated, is faulty, or was never delivered — excludes purchases made in error.
Non-refundable once activatedAfter the eSIM has been installed or has connected to a network, the data plan is in use and cannot be returned.
30-day windowEligible refunds must be requested within 30 days of purchase and are returned to your original payment method.

When you can get a refund

You can request a full refund within 30 days of purchase if any of the following apply:

  • Your eSIM has not been activated or installed on a device — this does not apply to purchases made in error (see below).
  • The eSIM is faulty or will not work on a supported, carrier-unlocked device after reasonable troubleshooting with our team.
  • Your QR code was never delivered — it did not arrive within 2 business days of purchase and is not in your spam folder.

When a refund is not possible

  • Activated or installed eSIMs are non-refundable. Once the eSIM has been installed or has connected to a network, the data plan is in use and cannot be returned.
  • Purchases made in error — including incorrect trip dates, duplicate orders, or a change of mind — once payment has been completed, whether or not the eSIM has been activated.
  • A change of travel plans after the eSIM has been activated.
  • Problems caused by an incompatible or carrier-locked device, where compatibility could have been checked before purchase (see our eSIM guide).
  • Requests made more than 30 days after purchase.

How to request a refund

Contact our support team through our Contact page, or by email at support@staysafemorocco.com, with your order number and a short description of the issue. We aim to respond within 24 hours.

How refunds are processed

Approved refunds are issued to your original payment method. Once approved, please allow 5–10 business days for the funds to appear, depending on your bank or card provider.

Have a question about a refund?

Contact support

This policy applies to eSIM purchases made on staysafemorocco.com. The free StaySafe Morocco app and its safety features are not covered by this policy.

en_US
fr_FR es_ES en_US