{"id":722,"date":"2026-06-01T10:46:23","date_gmt":"2026-06-01T10:46:23","guid":{"rendered":"http:\/\/staysafemorocco.com\/terms-and-conditions\/"},"modified":"2026-06-01T10:46:23","modified_gmt":"2026-06-01T10:46:23","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/staysafemorocco.com\/es\/terms-and-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<div class=\"ssm-legal-page\">\n\n<header class=\"ssm-legal-hero\">\n  <span class=\"ssm-legal-eyebrow\">Legal<\/span>\n  <h1 class=\"ssm-legal-h1\">Terms &amp; Conditions<\/h1>\n  <p class=\"ssm-legal-lede\">These terms govern your use of the StaySafe Morocco platform, mobile app, and eSIM service. Please read them carefully before purchasing or downloading the app.<\/p>\n  <p class=\"ssm-legal-updated\"><strong>Last updated:<\/strong> 1 June 2026<\/p>\n<\/header>\n\n<nav class=\"ssm-legal-toc\" aria-label=\"Table of contents\">\n  <h2>Contents<\/h2>\n  <ol>\n    <li><a href=\"#sec-1\">Acceptance of these Terms<\/a><\/li>\n    <li><a href=\"#sec-2\">Definitions<\/a><\/li>\n    <li><a href=\"#sec-3\">Who can use the Service<\/a><\/li>\n    <li><a href=\"#sec-4\">Accounts<\/a><\/li>\n    <li><a href=\"#sec-5\">The eSIM Service<\/a><\/li>\n    <li><a href=\"#sec-6\">Pricing &amp; payment<\/a><\/li>\n    <li><a href=\"#sec-7\">Delivery &amp; activation<\/a><\/li>\n    <li><a href=\"#sec-8\">Refunds &amp; cancellations<\/a><\/li>\n    <li><a href=\"#sec-9\">Acceptable use<\/a><\/li>\n    <li><a href=\"#sec-10\">The StaySafe mobile app<\/a><\/li>\n    <li><a href=\"#sec-11\">Emergency SOS feature \u2014 important notice<\/a><\/li>\n    <li><a href=\"#sec-12\">Hospital, pharmacy &amp; medication information<\/a><\/li>\n    <li><a href=\"#sec-13\">City guides &amp; bookable activities<\/a><\/li>\n    <li><a href=\"#sec-14\">Third-party services<\/a><\/li>\n    <li><a href=\"#sec-15\">Intellectual property<\/a><\/li>\n    <li><a href=\"#sec-16\">User content &amp; community<\/a><\/li>\n    <li><a href=\"#sec-17\">Disclaimer of warranties<\/a><\/li>\n    <li><a href=\"#sec-18\">Limitation of liability<\/a><\/li>\n    <li><a href=\"#sec-19\">Indemnification<\/a><\/li>\n    <li><a href=\"#sec-20\">Termination<\/a><\/li>\n    <li><a href=\"#sec-21\">Governing law &amp; disputes<\/a><\/li>\n    <li><a href=\"#sec-22\">Changes to these Terms<\/a><\/li>\n    <li><a href=\"#sec-23\">Contacto<\/a><\/li>\n  <\/ol>\n<\/nav>\n\n<section class=\"ssm-legal-section\" id=\"sec-1\">\n  <h2>1. Acceptance of these Terms<\/h2>\n  <p>By accessing the StaySafe Morocco website (<a href=\"https:\/\/staysafemorocco.com\/es\/\">staysafemorocco.com<\/a>), purchasing an eSIM, downloading the StaySafe mobile app, or using any related service (collectively, the &#8220;<strong>Service<\/strong>&#8220;), you agree to be legally bound by these Terms &amp; Conditions and by our <a href=\"\/es\/privacy-policy\/\">Privacy Policy<\/a>. If you do not agree, please do not use the Service.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-2\">\n  <h2>2. Definitions<\/h2>\n  <ul>\n    <li><strong>&#8220;StaySafe Morocco&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;<\/strong> \u2014 refers to the Moroccan-based initiative operating the platform.<\/li>\n    <li><strong>&#8220;User&#8221;, &#8220;you&#8221;, &#8220;your&#8221;<\/strong> \u2014 any person who uses the Service.<\/li>\n    <li><strong>&#8220;eSIM&#8221;<\/strong> \u2014 an embedded SIM data plan delivered as a QR code, providing mobile internet and call minutes in Morocco.<\/li>\n    <li><strong>&#8220;App&#8221;<\/strong> \u2014 the StaySafe Morocco mobile application available on iOS and Android.<\/li>\n    <li><strong>&#8220;Content&#8221;<\/strong> \u2014 text, images, guides, ratings, reviews, and other material on the platform.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-3\">\n  <h2>3. Who can use the Service<\/h2>\n  <p>You may use the Service only if you are at least 16 years old and capable of forming a binding contract under the law of your country of residence. If you are using the Service on behalf of a company, you confirm you are authorised to bind that entity to these Terms.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-4\">\n  <h2>4. Accounts<\/h2>\n  <p>You can browse most of the Service without an account. To purchase an eSIM or post in the traveller community, you may need to provide accurate personal information (name, email, billing address). You are responsible for keeping your login credentials confidential and for all activity on your account. Notify us immediately at <a href=\"mailto:hello@staysafemorocco.com\">hello@staysafemorocco.com<\/a> if you suspect unauthorised access.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-5\">\n  <h2>5. The eSIM Service<\/h2>\n  <p>Our eSIM plans provide prepaid mobile data and voice service for use inside Morocco only. They operate on the networks of our partner Moroccan mobile carriers. Coverage, speed, and availability depend on the partner network and on your device&#8217;s hardware.<\/p>\n  <p>You confirm that your device is eSIM-compatible before purchasing. A non-exhaustive compatibility list is available on our <a href=\"\/es\/what-is-an-esim\/\">What is an eSIM<\/a> page. We are not responsible for purchases made for devices that do not support eSIM technology.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-6\">\n  <h2>6. Pricing &amp; payment<\/h2>\n  <p>All prices are displayed in US Dollars (USD) and include any applicable taxes unless stated otherwise. Payment is processed by <strong>Stripe<\/strong>, a PCI-compliant payment processor. We do not store your full payment card details on our servers.<\/p>\n  <p>We currently accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Link.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-7\">\n  <h2>7. Delivery &amp; activation<\/h2>\n  <p>After successful payment, you will receive an email with your eSIM QR code and step-by-step activation instructions, typically within 5 minutes. Your eSIM validity period (currently 30 days) begins from the moment you activate the eSIM on your device \u2014 not from the moment of purchase.<\/p>\n  <p>If you have not received your QR code within 1 hour, please check your spam folder and then contact us. We will resend it or refund you in full if delivery has failed.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-8\">\n  <h2>8. Refunds &amp; cancellations<\/h2>\n  <p>Full refunds are available for:<\/p>\n  <ul>\n    <li>Failed delivery of the eSIM QR code (we will attempt redelivery first).<\/li>\n    <li>Devices that, despite a good-faith compatibility check, cannot install the eSIM.<\/li>\n    <li>Plans purchased but never activated, within <strong>30 days<\/strong> of purchase.<\/li>\n  <\/ul>\n  <p>Once an eSIM is activated and consuming data, it is considered &#8220;used&#8221; and is not eligible for a refund. For full details please see our <a href=\"\/es\/refund_returns\/\">Refund &amp; Returns Policy<\/a>.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-9\">\n  <h2>9. Acceptable use<\/h2>\n  <p>You agree not to:<\/p>\n  <ul>\n    <li>Use the Service for any unlawful, fraudulent, or harmful purpose.<\/li>\n    <li>Resell or commercially redistribute eSIM QR codes.<\/li>\n    <li>Use the connection for spam, mass messaging, or denial-of-service activity.<\/li>\n    <li>Attempt to reverse-engineer, decompile, or scrape the App or website.<\/li>\n    <li>Impersonate any person or misrepresent your affiliation with any entity.<\/li>\n    <li>Upload malware or interfere with the operation of the Service.<\/li>\n  <\/ul>\n  <p>We may suspend or terminate access if we believe these rules have been violated.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-10\">\n  <h2>10. The StaySafe mobile app<\/h2>\n  <p>The StaySafe app is provided free of charge to travellers. We grant you a personal, non-exclusive, non-transferable, revocable licence to download and use the App on devices you own or control, solely for personal, non-commercial use.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section ssm-legal-warning\" id=\"sec-11\">\n  <h2>11. Emergency SOS feature \u2014 important notice<\/h2>\n  <p><strong>The SOS button in the StaySafe app is a convenience tool that places a call to Moroccan emergency services and attempts to share your GPS location.<\/strong> It is not a replacement for, and may not always succeed in, contacting emergency services. In any genuine emergency you should also dial directly:<\/p>\n  <ul>\n    <li><strong>Police:<\/strong> 19 (urban) or 177 (Royal Gendarmerie, rural)<\/li>\n    <li><strong>Civil Protection \/ Fire \/ Ambulance:<\/strong> 15<\/li>\n    <li><strong>SAMU (medical emergency):<\/strong> 141<\/li>\n  <\/ul>\n  <p>The SOS feature depends on a functioning data or voice connection, a charged device, GPS availability, and operational emergency dispatch infrastructure. <strong>We make no guarantee that the SOS feature will work in any specific location, situation, or time<\/strong>, and we accept no liability for delays in emergency response, failure of the call to connect, or inaccuracy of shared location.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-12\">\n  <h2>12. Hospital, pharmacy &amp; medication information<\/h2>\n  <p>The hospital, pharmacy, and medication data in the App is provided for <strong>informational purposes only<\/strong>. We make reasonable efforts to keep the data accurate and updated, but we cannot guarantee real-time accuracy of opening hours, stock availability, equipment, or staff. The App is <strong>not a substitute for professional medical advice, diagnosis, or treatment<\/strong>. Always consult a qualified healthcare provider.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-13\">\n  <h2>13. City guides &amp; bookable activities<\/h2>\n  <p>City guides and activity listings are editorial content curated by our team or contributed by partners. When you book an activity through the App, the activity itself is provided by a third-party operator under its own terms. We act only as a booking intermediary and are not responsible for the conduct, quality, or safety of third-party activities. We will, however, mediate in good faith if a dispute arises with an operator booked through the platform.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-14\">\n  <h2>14. Third-party services<\/h2>\n  <p>The Service integrates with third-party providers including:<\/p>\n  <ul>\n    <li><strong>Stripe<\/strong> \u2014 payment processing<\/li>\n    <li><strong>Google Maps<\/strong> \u2014 mapping &amp; geolocation<\/li>\n    <li><strong>Google Analytics<\/strong> \u2014 usage measurement<\/li>\n    <li><strong>Meta (Facebook) Pixel &amp; TikTok Pixel<\/strong> \u2014 advertising attribution<\/li>\n    <li><strong>WhatsApp Business<\/strong> \u2014 customer support<\/li>\n    <li><strong>Local Moroccan mobile carriers<\/strong> \u2014 eSIM data &amp; voice<\/li>\n  <\/ul>\n  <p>Your use of these services is also governed by their own terms and privacy policies.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-15\">\n  <h2>15. Intellectual property<\/h2>\n  <p>All text, logos, illustrations, photographs, software, and other content on the Service (excluding user-submitted content and clearly attributed third-party material) are owned by or licensed to StaySafe Morocco and are protected by copyright, trademark, and other applicable laws. You may not copy, modify, redistribute, or create derivative works without our prior written consent.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-16\">\n  <h2>16. User content &amp; community<\/h2>\n  <p>If you post reviews, tips, or messages in the traveller community, you grant us a worldwide, royalty-free, non-exclusive licence to use, display, and distribute that content within the Service. You confirm that your content does not infringe any third-party rights and is not unlawful, defamatory, obscene, or hateful. We may remove content that violates these rules without prior notice.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-17\">\n  <h2>17. Disclaimer of warranties<\/h2>\n  <p>The Service is provided &#8220;<strong>as is<\/strong>&#8221; and &#8220;<strong>as available<\/strong>&#8221; without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-18\">\n  <h2>18. Limitation of liability<\/h2>\n  <p>To the maximum extent permitted by law, StaySafe Morocco, its founders, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages \u2014 including loss of profit, data, goodwill, or other intangible losses \u2014 arising from your use of (or inability to use) the Service.<\/p>\n  <p>Our total cumulative liability to you for any claim arising from the Service shall not exceed the total amount you have paid us in the 12 months preceding the event giving rise to the claim, or <strong>USD 100<\/strong>, whichever is higher.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-19\">\n  <h2>19. Indemnification<\/h2>\n  <p>You agree to indemnify and hold harmless StaySafe Morocco from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your misuse of the Service, your breach of these Terms, or your violation of any law or third-party right.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-20\">\n  <h2>20. Termination<\/h2>\n  <p>We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may stop using the Service at any time. Sections that by their nature should survive termination (such as IP, liability, and governing law) will continue to apply.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-21\">\n  <h2>21. Governing law &amp; disputes<\/h2>\n  <p>These Terms are governed by the laws of the <strong>Kingdom of Morocco<\/strong>. Any dispute arising from or connected to the Service shall be subject to the exclusive jurisdiction of the competent courts of <strong>Casablanca, Morocco<\/strong>, without prejudice to mandatory consumer protection rights you may have under the law of your country of residence.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section\" id=\"sec-22\">\n  <h2>22. Changes to these Terms<\/h2>\n  <p>We may update these Terms from time to time. The most recent version is always available on this page, with a &#8220;last updated&#8221; date at the top. Material changes will also be announced via email (to active customers) or in the App. Your continued use of the Service after changes are posted constitutes acceptance of the new Terms.<\/p>\n<\/section>\n\n<section class=\"ssm-legal-section ssm-legal-final\" id=\"sec-23\">\n  <h2>23. Contact<\/h2>\n  <p>Questions about these Terms?<\/p>\n  <p>\ud83d\udce7 <a href=\"mailto:hello@staysafemorocco.com\">hello@staysafemorocco.com<\/a><br>\n  \ud83d\udcac WhatsApp &amp; in-app chat \u2014 available 24\/7<\/p>\n  <a href=\"\/es\/contact-page\/\" class=\"ssm-legal-cta\">Contact us \u2192<\/a>\n<\/section>\n\n<\/div>\n\n<style>\n.ssm-legal-page { font-family: 'DM Sans', system-ui, sans-serif; max-width: 820px; margin: 0 auto; padding: 60px 24px 80px; color: #101618; }\n.ssm-legal-hero { text-align: center; margin-bottom: 56px; padding-bottom: 40px; border-bottom: 1px solid #F1F3F5; }\n.ssm-legal-eyebrow { display: inline-block; font-size: 12px; font-weight: 600; letter-spacing: 0.14em; text-transform: uppercase; color: #1C60F2; background: #EFF3FF; padding: 6px 14px; border-radius: 999px; margin-bottom: 18px; }\n.ssm-legal-h1 { font-size: 44px; font-weight: 700; line-height: 1.15; letter-spacing: -0.025em; margin: 0 0 14px; }\n.ssm-legal-lede { font-size: 17px; line-height: 1.6; color: #4B5358; max-width: 640px; margin: 0 auto 18px; }\n.ssm-legal-updated { font-size: 13px; color: #6B7074; margin: 0; }\n.ssm-legal-toc { background: #FAFAFB; border: 1px solid #F1F3F5; border-radius: 14px; padding: 22px 28px; margin-bottom: 48px; }\n.ssm-legal-toc h2 { font-size: 14px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: #6B7074; margin: 0 0 14px; }\n.ssm-legal-toc ol { columns: 2; column-gap: 32px; margin: 0; padding-left: 18px; font-size: 13.5px; line-height: 1.9; color: #3F4548; }\n.ssm-legal-toc a { color: #3F4548; text-decoration: none; }\n.ssm-legal-toc a:hover { color: #1C60F2; text-decoration: underline; }\n.ssm-legal-section { margin-bottom: 38px; scroll-margin-top: 100px; }\n.ssm-legal-section h2 { font-size: 22px; font-weight: 700; letter-spacing: -0.015em; margin: 0 0 14px; color: #101618; }\n.ssm-legal-section p, .ssm-legal-section li { font-size: 15px; line-height: 1.7; color: #3F4548; margin: 0 0 10px; }\n.ssm-legal-section ul, .ssm-legal-section ol { padding-left: 22px; margin: 0 0 14px; }\n.ssm-legal-section a { color: #1C60F2; font-weight: 600; text-decoration: none; }\n.ssm-legal-section a:hover { text-decoration: underline; }\n.ssm-legal-warning { background: linear-gradient(180deg, #FFF8E1 0%, #FFFBF0 100%); border: 1px solid #FFE48F; border-radius: 14px; padding: 24px 28px; }\n.ssm-legal-warning h2 { color: #8B5A00; }\n.ssm-legal-warning strong { color: #5C3D00; }\n.ssm-legal-final { text-align: center; background: linear-gradient(180deg, #FAFAFB 0%, #fff 100%); border: 1px solid #F1F3F5; border-radius: 18px; padding: 36px 28px; margin-top: 48px; }\n.ssm-legal-cta { display: inline-flex; align-items: center; gap: 6px; background: linear-gradient(135deg, #0a3fc4 0%, #1C60F2 100%); color: #fff !important; padding: 12px 26px; border-radius: 999px; font-weight: 700; font-size: 14px; text-decoration: none; box-shadow: 0 6px 18px rgba(28,96,242,0.30); transition: transform 0.2s ease, box-shadow 0.2s ease; margin-top: 12px; }\n.ssm-legal-cta:hover { transform: translateY(-2px); box-shadow: 0 10px 28px rgba(28,96,242,0.45); color: #fff !important; }\n@media (max-width: 720px) {\n  .ssm-legal-h1 { font-size: 30px; }\n  .ssm-legal-lede { font-size: 15px; }\n  .ssm-legal-section h2 { font-size: 19px; }\n  .ssm-legal-toc ol { columns: 1; }\n}\n<\/style>","protected":false},"excerpt":{"rendered":"<p>Legal Terms &amp; Conditions These terms govern your use of the StaySafe Morocco platform, mobile app, and eSIM service. Please read them carefully before purchasing or downloading the app. Last [&hellip;]<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-722","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staysafemorocco.com\/es\/wp-json\/wp\/v2\/pages\/722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staysafemorocco.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staysafemorocco.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/staysafemorocco.com\/es\/wp-json\/wp\/v2\/comments?post=722"}],"version-history":[{"count":0,"href":"https:\/\/staysafemorocco.com\/es\/wp-json\/wp\/v2\/pages\/722\/revisions"}],"wp:attachment":[{"href":"https:\/\/staysafemorocco.com\/es\/wp-json\/wp\/v2\/media?parent=722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}